Saturday, 21 July, 2018

  •   Call center: 828 676 6764

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What are your office hours?

Rent-A-Home is open from 9:00 - 5:30 Mon. - Fri. Our agents show properties from 9:30 - 5:00 Mon. - Fri.


How does the application process work?


Rent-A-Home's application process is straightforward. Simply follow these steps:

1. Find a property that interests you through our vacancy listing.
2. Drive by the property to familiarize yourself with the neighborhood and surrounding area.
3. Call our office to set up a tour of the property with an agent. We do not hand out keys. Same day showings are not usually possible, so please call in advance that we may accommodate your schedule.
4. Submit a rental application. The application is $50 per applicant age 18 and over, and $50 per co-singer. Please allow 2 to 3 business days to process the application.
5. If approved by the Property Owner, we will set up an appointment for you to sign leases and pay your deposit.
6. After you sign leases, simply come into the office on your move in date to pick up keys.


What do I need in order to qualify?

You must make at least three times the monthly rent in order to qualify. Rent-A-Home requires proof of income from all interested applicants. Rent-A-Home will consider supplemental forms of income such as student loans, social security, etc.


What else do you check on your application?

Rent-A-Home requires all applicants to consent to a credit check, criminal check, and rental reference check. Additionally, Rent-A-Home's property management software checks for prior collections / evictions.


How long does it take to process an application?

Generally, our office processes applications within 2-3 business days of receiving all information from the applicant and the application fee. Our office cannot begin processing an application until the application fee has been paid.

In some circumstances, there will be more than one applicant interested in a property. In these circumstances all applicants need to wait until each application is processed and presented to the owner of the property.


I have bad / no credit. Will I still be able to qualify for the property?

The owner of the property you apply for ultimately determines whether your application is approved or turned down; Rent-A-Home cannot guarantee approval or disapproval based on credit history. We present all relevant information to the owner after your application is submitted.


What type of deposit is required?

Unless otherwise noted, the deposit is usually equal to one month's rent. The deposit must be paid in certified funds at the time the lease agreement is signed.


Do you accept pets?

 Pets are negotiable with payment of a pet deposit or fee unless otherwise noted on the property listing. The deposit / fee will vary according to the age, number, and type(s) of pet at the property. Rent-A-Home does not accept aggressive breeds of dogs at any property.


Do you accept Section 8 vouchers?

 Rent-A-Home does not accept Section 8 vouchers at this time.


Is rent negotiable?

 Generally, rent is non-negotiable. In limited circumstances the owner may be willing to negotiate rent after an application is received; however, neither Rent-A-Home nor the owner are obligated to negotiate on the rent after receiving an application. Please note that rent will not be negotiated prior to submission of an application.


When should I start looking for properties?

 We recommend you begin your search about 30 days before your expected move date. Rent-A-Home can only hold properties for up to 30 days even with payment of a deposit. Be sure to call our office at least a day in advance to set up a showing, and several days in advance if requesting a showing on the weekend.


When do you show properties?

 We show properties Monday-Friday from 9:30-5:00. Each showing lasts, at most, 15 minutes, so please be sure to arrive on time for a full tour of the property.


How do I set up a showing?

To set up a showing, please call our office at (828) 676-6764. Same day showings are not usually possible, so please call our office at least 24 hours before your desired showing time. If you would like to see multiple properties on the same day, we recommend calling 72 hours in advance.


Do I have to see the inside of a property before applying?

 Although you may apply for a property before seeing its interior, Rent-A-Home will not process an application until you see the property from the inside in person.

 If you are moving to Asheville from out of country or out of state and cannot see the property in person, you may have a friend or family member see the property on your behalf.


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